Remanufactured HUMAX T800F 80 Hour Digital Video Recorder with TiVo Review

Average Reviews:

(More customer reviews)I purchased one of these Refurb t800 units on October 21st.Shortly after receiving the unit, it started locking up.The only recourse was pulling the power cable.After some basic diagnostics, Humax customer service advised unit had bad hard drive and to send it back for replacement.That's when the fun began.

11/8 Original Call to Humax
11/11 Called to initiate advanced replacement
11/12 Called to get shipment info.They didn't have it, call back.
11/14Called to get shipment info.They didn't have it, call back.

11/16 Called to get shipment info.They didn't have it, call back.

11/18 Called to get shipment info.They didn't have it, call back.

11/1811:30pm Found Tivo on front porch of my house.I had it shipped to my place of employment but somebody screwed up my work address (even after 3 times verifying the address on the 11/11 phone call) and Humax had it sent to my house instead.Nice, but nobody notified me.The kicker--it arrived on the 15th.It sat on my porch for 3 days in sub-freezing weather.

11/19 Went to setup replacement t800.Guess what, it's defective and cannot even get through setup routine without rebooting.

11/19 Called Humax.Will ship third unit.Very apologetic, but could not do anything other than apologize.Spoke to manager, he agreed to ask their distribution site to expedite the shipment. He asked me to call on 11/21 to get tracking info and verify unit will be shipped overnight.

11/21Called Humax to get tracking info.There is nothing noted on the account.Very apologetic, but call back for tracking info.

I've spoken about 8 times with a rep named Betty.She is useless and can provide no information.She had the gall to tell me it will get delivered correctly this time because 'I did it right this time.'What?She's the only rep there that can do the work?

My suggestion is to stay as far away from this company as you can.Once I get a good unit, I'll probably love it.But dealing with Humax Customer Service had been a nightmare.

And if you do purchase one and have problems, tell Betty that Rob from Ohio says hi and I'll be calling her later today!

Updated 11/22:The replacement promised to be overnighted on 11/21 was shipped regular shipping which means I have to wait another 5-7 business days for delivery.I don't understand how a company can be this incompetent!

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Product Description:
Record up to 80 hours of television without the hassles of videotapes. Control live TV, pause rewind, slow-motion, instant replay any channel anytime. Electronic program guide provides the TiVo series2 DVR with up to 14 days of program guide data. Smart Recording detects line up changes, adjusts recording time automatically and even skips reruns.The ergonomically engineered remote control puts the power to pause, rewind, slow-mo and record right at your finger tips.

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Humax T800 80-hour Digital Video Recorder with TiVo Review

Average Reviews:

(More customer reviews)this humax tivo has all the same functionality as a regular tivo (as far as i know). it works flawlessly. i installed a wireless usb adapter so that i could hook it up to my network and it worked without a problem. i did need a phone line to set it up initially, but this isn't usually a problem for most people.there is no noise coming from the machine and it isn't cheap at all. it appears very solid and i am really glad i bought it.

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Product Description:
Humax has designed the 80-hour TiVo Series2 digital video recorder with ease of use in mind, but incorporated the most technologically advanced features. Onboard TiVo Service lets you search for your favorite TV show, and with the push of a button, set the T800 to record it automatically every time it's on.
Record up to 80 hours of television entertainment without the hassles of videotape, control live television (pause, rewind, slow-motion, instant replay any channel, anytime), and schedule recordings online.
The DVR also offers an electronic program guide (EPG), which keeps the DVR up-to-date with 14 days of program data; Season Pass recordings, with which the DVR automatically records every episode of a favorite program all season long; Wish List searches to find and record all programs that feature a favorite actor, director, team, or topic; TiVo Suggestions, which automatically records shows based on your recording preferences; and smart recording, which detects line-up changes, adjusts recording times as needed and automatically, and even skips reruns.
You'll also enjoy digital music and digital photo access--play your computer's digital media files right on your TV screen (requires an existing home network and additional networking accessories)--and you'll be able to access and view recorded programs on multiple TiVo DVRs.
The T800's advanced industrial design, and its ergonomically engineered remote control puts the power to pause, rewind, slo-mo, and record right in the palm of your hand. Plus, its varied input/output connections confer multiple configuration options and a USB port grants the option of future feature expansion.
What's in the Box
TiVo DVR, a 25-foot RJ-11 phone cord, a phone-line splitter, a stereo analog audio/composite-video interconnect, an RF coaxial cable, a serial (data) control cable, an IR control cable, an AC power cord, a user's manual, and warranty information.
Note: TiVo service is required and is available for $12.95 per month or $299 for Product Lifetime.

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